In this article, we explore the ways in which you can optimise the management of your customer service tasks when it comes to the logistics and freight industries to ensure that you increase customer satisfaction, reduce costs to this core work, and maintain a competitive edge.
How to best practice checklist for implementing a Freight Business Intelligence System.
You get a lot of benefits just from putting in an independent multi-carrier Transport Managment (aka Freight Management / Dispatch) System straight away. But that’s just the tip of the iceberg. TMS Vendors do not go to the same depths as a Freight Consultancy which will look at the whole picture (Iceberg) of what can be done to implement a best practice TMS sytem for your business needs.
This article explores how to align your strategies via data analysis and metrics that tie into your goals.
What is Business Intelligence? What does a modern Business Intelligence Platform with an online, interactive Dashboard look like? And, with a focus on Freight & Logistics, what type of metrics and reporting should be included? Read our latest article to learn more.
Freight Profiling is the first step to truly understanding your business in a detailed way that supports your business goals. The Profile, coupled with Benchmarking information enables you to tailor a best practice carrier distribution network and ensures you stay competitive as your business is buffeted by internal and external changes.
We’ve upgraded our Customer Service platform for better transparency, efficiency and real time, interactive KPIs on your carriers. Can be used separate of our other services and is cost effective solution for time and resource poor shipping organisations.