freight customer service staff

Freight Customer Service

In this article, we explore the ways in which you can optimise the management of your customer service tasks when it comes to the logistics and freight industries to ensure that you increase customer satisfaction, reduce costs to this core work, and maintain a competitive edge.

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Freight Peak Season 2020 Australia

Freight Peak Season

What will the Shipping Peak Season look like in 2020 in Australia? How can you ensure that you have a successful Peak Season and make the most of any potential sales, new customers and maintain a happy customer base?

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A TMS is just the tip of the Iceberg

You get a lot of benefits just from putting in an independent multi-carrier Transport Managment (aka Freight Management / Dispatch) System straight away. But that’s just the tip of the iceberg. TMS Vendors do not go to the same depths as a Freight Consultancy which will look at the whole picture (Iceberg) of what can be done to implement a best practice TMS sytem for your business needs.

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What is Freight Profiling and Freight Benchmarking? Freight Controller

What is Freight Profiling and Freight Benchmarking

Freight Profiling is the first step to truly understanding your business in a detailed way that supports your business goals. The Profile, coupled with Benchmarking information enables you to tailor a best practice carrier distribution network and ensures you stay competitive as your business is buffeted by internal and external changes.

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Outsourced Automated Freight Customer Service Freight Controller

Outsourced Automated Freight Customer Service

We’ve upgraded our Customer Service platform for better transparency, efficiency and real time, interactive KPIs on your carriers. Can be used separate of our other services and is cost effective solution for time and resource poor shipping organisations.

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