3PL Case Study

An Ecommerce sporting goods company approached us for assistance with improving their 3PL warehousing and distribution requirements.

The pandemic lead to a surge in orders as parents looked to provide healthy, home-based activities for their children during lockdown but their current carrier, who also acted as their 3PL, were falling behind in processing their imports and in outbound deliveries leading to more and more customer service queries and deteriorating communication between the ecommerce company and their nominated carrier.

Imports, Warehousing, Distribution and Customer Service

We sourced a 3PL that was able to handle their freight (with many oversized heavy SKUs) and set about the task of moving their stock to the new warehouse. We also started to manage the transfer of freight from Port Melbourne, customs and unpacking of containers to bring new Imports to the new warehouse.

Concurrent to this was managing the backlog of orders to catch up to demand. Our backend systems such as our TMS and Freight Enquiry System enables us to set up an efficient method of managing the pick / packing process at the 3PL as well as the carrier pickups, and of course the monitoring of shipment deliveries to their residential customers.

Our sporting goods customer also has access to their data to ensure they have visibility on their freight activity and costs, including, carrier performance, DIFOT & POD data, and they also enjoy easy access to our operations team overseeing the whole process. This of course is essential for a business utilising the services of a 3PL. We act as their 4PL provider in managing the whole process.

This required us to tailor a carrier distribution solution that was competitive, but as importantly, optimised to ensure the carrier matched the delivery specifics such as local, interstate and rural deliveries, along with parcel vs. over dimensional freight. Many consignments required 2 man or tailgate delivery and so the systems were set up and closely managed to ensure that the right service was arranged for every customer order.

Today all aspects of their logistics: Imports, warehousing, distribution and customer service are running at optimal levels, providing a turnkey freight management solution that ensures speedy and cost-effective processing of their online orders.

Want to find out how you can simplify and streamline your freight management?

Book your free freight review consultation and online demonstration today to see how you can leverage our bespoke in-house Carrier Check system, proven processes, and decades of industry insight to improve your freight management.
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