Freight Enquiry and Delivery Status

Our Carrier Check modules for improved performance will impress your customers

Carrier Check - Freight Enquiry

Our Freight Enquiry Solution Uses: 

This can be:

Computer Icon Freight Controller

Web Portal

A ticketed system that you can log into or, send your queries via email.

Freight Queries

All queries are lodged and assigned to a team member, all events are tracked & timed to completion.

Multi Carrier

It’s a centralised system; we manage & report on all interactions with all of your carriers.

Delivery Status Freight Controller

Customer Service

The system handles freight queries such as: Bookings; ETDs; Late or Non Deliveries; Lost; Damaged; and PODs.

Outsourcing

We run your freight data against the RFP carriers data to produce predictive models on a new carrier distribution solution.

Modelling Freight Controller

BI Dashboard

Our BI Dashboard on both our team and your carriers’ performance provides you with transparency and actionable outcomes.

cloud-based-systems

Delivery Status

Add Delivery Status to Freight Enquiry provides you with the complete picture on carrier service performance.

Cog Icon Freight Controller

Carrier Check

There are 3 modules to our Carrier Check System: Freight Enquiry; Delivery Status; and Carrier Invoice Reconciliation. The full Suite enables control of both Service and Costs.

freight customer service staff

Our Expert Customer Service Team

We truly have a team of experts working for us here in our Melbourne office, with the average team member having more than 6 years experience in the transport industry. .

Our expertise spans all 4 modes of transport, and wide-ranging industries such as FMCG, Automotive, Textiles, Retail, Building & Construction.

Outsourcing to a streamlined, automated system provides a productivity boost that can reduce your internal headcount, or enable redeployment of staff to core tasks.

Outsourcing to the company that has over 40 years’ experience managing our customers’ freight enquiries accommodates your growth whilst reducing your costs in this important part of your business.

Delivery Status System

Our Delivery Status System uses API plug ins to Australia’s top transport companies, enabling us to capture in real time the hard data on their transportation scanning events. From this our customer service team can see the tracking details on your consignments across all carriers in the one system: those delivered on time, those a day late, and 2+ days late, etc.

Access a portal to view data at the consignment level; log in to view your interactive Dashboard; or download a DIFOT report for your team. Our system empowers you to assess whether the carriers are hitting their SLA performance KPIs and incorporate this data with any future freight reviews.

If you don’t see your carrier here please contact us to discuss how they can be added.