Freight Enquiry and Delivery Status
Our Carrier Check modules for improved performance will impress your customers
Carrier Check - Freight Enquiry
Our Freight Enquiry Solution Uses:
- Our in-house bespoke software designed for the Australian Transport Industry
- Coupled with the services of our expert Customer Service team.
This can be:
- A standalone solution for those who prefer a direct relationship with their carriers
- Or part of a turnkey freight management solution.
Web Portal
A ticketed system that you can log into or, send your queries via email.
Freight Queries
All queries are lodged and assigned to a team member, all events are tracked & timed to completion.
Multi Carrier
It’s a centralised system; we manage & report on all interactions with all of your carriers.
Customer Service
The system handles freight queries such as: Bookings; ETDs; Late or Non Deliveries; Lost; Damaged; and PODs.
Outsourcing
We run your freight data against the RFP carriers data to produce predictive models on a new carrier distribution solution.
BI Dashboard
Our BI Dashboard on both our team and your carriers’ performance provides you with transparency and actionable outcomes.
Delivery Status
Add Delivery Status to Freight Enquiry provides you with the complete picture on carrier service performance.
Carrier Check
There are 3 modules to our Carrier Check System: Freight Enquiry; Delivery Status; and Carrier Invoice Reconciliation. The full Suite enables control of both Service and Costs.
Our Expert Customer Service Team
We truly have a team of experts working for us here in our Melbourne office, with the average team member having more than 6 years experience in the transport industry.
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Our expertise spans all 4 modes of transport, and wide-ranging industries such as FMCG, Automotive, Textiles, Retail, Building & Construction.
Outsourcing to a streamlined, automated system provides a productivity boost that can reduce your internal headcount, or enable redeployment of staff to core tasks.
Outsourcing to the company that has over 40 years’ experience managing our customers’ freight enquiries accommodates your growth whilst reducing your costs in this important part of your business.
Delivery Status System
Our Delivery Status System uses API plug ins to Australia’s top transport companies, enabling us to capture in real time the hard data on their transportation scanning events. From this our customer service team can see the tracking details on your consignments across all carriers in the one system: those delivered on time, those a day late, and 2+ days late, etc.
Access a portal to view data at the consignment level; log in to view your interactive Dashboard; or download a DIFOT report for your team. Our system empowers you to assess whether the carriers are hitting their SLA performance KPIs and incorporate this data with any future freight reviews.
Carriers in the Delivery Status System
If you don’t see your carrier here please contact us to discuss how they can be added.
