A ticketed system that you can log into or, send your queries via email.
All queries are lodged and assigned to a team member, all events are tracked & timed to completion.
It’s a centralised system; we manage & report on all interactions with all of your carriers.
The system handles freight queries such as: Bookings; ETDs; Late or Non Deliveries; Lost; Damaged; and PODs.
We run your freight data against the RFP carriers data to produce predictive models on a new carrier distribution solution.
Add Delivery Status to Freight Enquiry provides you with the complete picture on carrier service performance.
We truly have a team of experts working for us here in our Melbourne office, with the average team member having more than 10 years experience in the transport industry.
Our expertise spans all 4 modes of transport, and wide-ranging industries such as FMCG, Automotive, Textiles, Retail, Building & Construction.
Outsourcing to a streamlined, automated system provides a productivity boost that can reduce your internal headcount, or enable redeployment of staff to core tasks.
Outsourcing to the company that has over 40 years’ experience managing our customers’ freight enquiries accommodates your growth whilst reducing your costs in this important part of your business.
Our Delivery Status System uses API plug ins to Australia’s top transport companies, enabling us to capture in real time the hard data on their transportation scanning events. From this our customer service team can see the tracking details on your consignments across all carriers in the one system: those delivered on time, those a day late, and 2+ days late, etc.
Access a portal to view data at the consignment level; log in to view your interactive Dashboard; or download a DIFOT report for your team. Our system empowers you to assess whether the carriers are hitting their SLA performance KPIs and incorporate this data with any future freight reviews.