Order fulfillment is a critical component of the customer experience. Having optimised order fulfillment processes can make the difference between a satisfied, loyal customer and one who turns to your competitors. Our advanced 2Ship system offers features designed to enhance the entire order fulfillment process, improving accuracy, speed, and customer satisfaction.
What is Order Fulfillment?
Order fulfillment, or parcel fulfilment, involves receiving, processing, and delivering customer orders. This begins when an order is placed and concludes when the product reaches the customer’s doorstep. A well-structured order fulfillment process is essential for maintaining customer satisfaction, building trust, and driving repeat business. Each stage is carefully regulated to guarantee correct and on-time delivery.
At Freight Controller, we focus on refining your fulfilment order processes to ensure that shipments are prompt, accurate, and cost-efficient. Our advanced 2Ship system optimises every stage of the fulfilment process, from managing inventory to coordinating shipping logistics, allowing you to offer a seamless customer experience and build lasting loyalty.
Key Benefits of Our 2Ship System
The advanced features of our 2Ship system streamline your e-commerce fulfilment services and ensure:
- Accurate inventory tracking: All products are scanned into your warehouse for precise recording and optimal location selection.
- Efficient order picking: Pickers can quickly locate items using location guidance, reducing time spent searching for products.
- Accurate packaging: The right product is packed into the correct package, ensuring minimal errors.
- Optimised packaging sizes: Packages are selected based on item weight and dimensions, reducing shipping costs.
- Carrier selection: Our system selects the best carrier and shipping service according to the shipper’s or customer’s preferences, considering factors like speed, proximity, cost, and carrier performance.
These efficiencies result in faster processing, lower freight costs, and fewer issues like lost or damaged products. Minimising shipping problems and reducing returns caused by wrong items being packed will significantly increase customer satisfaction and optimise your order fulfillment process.
Scaling Your Business with Superior Freight Logistics Software
Efficient operations through advanced software create a seamless pathway to scaling your business. Our freight logistics software enables you to do more with fewer resources, freeing up time and budget for growth activities such as marketing and customer acquisition. The focus should be on scaling your business, and our solution helps you achieve that by streamlining your backend processes.
Bin Locations for Optimised Picking
Efficient order fulfillment begins with knowing exactly where products are stored in your warehouse. Our system allows you to assign each storage location with a unique identifier. This enables the picking system to guide workers to the correct bin, shelf, or aisle, improving picking accuracy and reducing errors.
Inventory Management
Tracking stock levels and movements across all your warehouses and stores provides complete visibility into your inventory. This helps you manage stock adjustments, conduct inter-store transfers, and maintain accurate stock levels for seamless order fulfillment. If changes are made once a parcel has arrived at the warehouse and the product is then transferred to another store, the 2Ship system automatically updates this information. As soon as the item is scanned, the system reflects the new location, ensuring that your inventory records remain accurate and up-to-date.
Purchase Orders
Our system streamlines the procurement process by allowing you to create purchase orders directly from the platform. This functionality tracks order status, manages vendor relationships, and makes sure that your inventory is updated in real-time upon receiving new stock. By integrating with our inventory management system, you can automate stock level updates as soon as new inventory arrives.
Inventory Thresholds
Set up inventory thresholds to automatically trigger purchase orders or replenishment requests. This ensures you maintain optimal inventory levels without the need for manual intervention, avoiding stockouts and delays in fulfilling orders.
Shipping Location Optimisation
Order allocation can be done efficiently by making sure that each shipping location has up-to-date inventory data. Our system tracks inventory across multiple locations, helping allocate products based on availability and proximity to the customer for faster and more cost-effective shipping. This feature supports WooCommerce logistics integration, and Shopify shipping, allowing for seamless inventory management and order fulfillment across various platforms.
SKUs and Available to Sell (ATS) at Checkout
Each item in your inventory is assigned a unique Stock Keeping Unit (SKU), providing accurate identification, tracking, and monitoring of products. Additionally, our Available to Sell (ATS) feature prevents customers from purchasing out-of-stock items by only showing available inventory at checkout. ATS also helps assure that the closest and most cost-effective location is used for order fulfillment.
Visual Aids for Inventory Picking
Adding pictures for each item in your inventory can significantly reduce picking errors. Pickers can visually confirm that they have selected the correct product, leading to greater accuracy in fulfilling orders and improving overall customer satisfaction.
The Freight Controller Advantage
We at Freight Controller enhance your order fulfillment process by refining routes, consolidating shipments, and choosing the most efficient carriers. This helps lower operational costs while upholding the highest service standards.
Our comprehensive turnkey solutions encompass everything from invoice reconciliation and analytics to freight management and software with seamless integrations, providing a fully customised approach to order fulfillment.
Drive Success with Efficient Order Fulfillment—Contact Us Now
Don’t let inefficient fulfilment processes limit your business’s potential. Contact Freight Controller today to learn how we can optimise your order fulfillment strategy. Our expert team is here to assist in reducing costs, improving accuracy, and providing reliable, on-time deliveries—partner with Freight Controller to upgrade your order fulfillment process and support your business’s profitable growth.