In this article, we explore the ways in which you can optimise the management of your customer service tasks when it comes to the logistics and freight industries to ensure that you increase customer satisfaction, reduce costs to this core work, and maintain a competitive edge.
We’ve upgraded our Customer Service platform for better transparency, efficiency and real time, interactive KPIs on your carriers. Can be used separate of our other services and is cost effective solution for time and resource poor shipping organisations.
You can feel it in the air – Peak Season has arrived! Read our article for tips on how to ensure you have a smooth busy period in your warehouse this year, keeping your customers happy with on time deliveries.
We are excited and pleased to announce our SOG Android App for Shippers, Carriers and Regional Agents. This Delivery and SOG App has unique features such as auto run sort and optional photo capture and can integrate with our FMS system, and with Carriers systems for real time POD reporting.
It is with great pride and satisfaction that the team at Freight Controller can now announce the completion of our initial testing of our Consignment Status and DIFOT, (Delivered In Full On Time), Report. This development has been a long time in the making and taken many, many hours of negotiating, development and testing.
We’ve found 5 main customer service benefits that every day shippers (and their receivers) can gain when they implement an Advance Shipping Notice tool for their consignments. Do you agree with our list; what would you add?